Refund policy
At Soft Aura, we want you to feel confident and supported in your purchase. Please read our refund policy carefully before completing your order.
Digital Products
Due to the nature of digital products, all digital sales are final and non-refundable.
Once a digital product has been purchased and accessed or downloaded, we are unable to offer refunds, exchanges, or cancellations.
If you experience any technical issues accessing your digital product, please contact us and we will gladly assist you.
Physical Products
If you are not fully satisfied with a physical product, you may request a return within 14 days of receiving your order, provided that:
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The item is unused and in its original condition
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The item is returned in its original packaging
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Proof of purchase is provided
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and order details so we can assist you promptly.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original method of payment within a reasonable timeframe, depending on your payment provider.
Shipping Costs
Shipping costs are non-refundable.
If a refund is approved, the cost of return shipping will be deducted from your refund unless otherwise stated.
Contact
If you have any questions about our Refund Policy, please contact us through the Contact page.
We’re always happy to help.